Refund policy

A test counts as taken when you start it, even if you don't finish it or it runs out of time (the same rule as in our terms). So you can try one full practice test and still get a full refund in the first 7 days.

This applies to each purchase, whichever pack you bought: the 7 days and the 2 tests count from that purchase.

How it works

• We reply within 2 business days and issue the refund through Stripe.
• The full amount goes back to the card or wallet you paid with. It usually shows on your statement within 5–10 business days, depending on your bank.
• When the refund is made, the unused tests from that purchase are removed from your account. Tests from any other purchase, and your test history, stay.

After 7 days, or after 2 tests

We don't give change-of-mind refunds outside the rule above, and there is nothing to cancel: a pack is a one-off purchase and the tests never expire, so you can simply use them later. Your rights under the Consumer Guarantees Act 1993 still apply at any time: if the app doesn't work as it should and we can't fix it within a reasonable time, you may be entitled to a refund or another remedy under that Act.

Bought twice by mistake?

Buying again adds that pack's tests to your account, so nothing is lost. If you didn't mean to, email us within 7 days and we'll refund the second payment and remove its tests.

Please contact us before your bank

If something is wrong with your payment, email us first. We fix problems quickly and refund when we should, and a card dispute takes far longer than an email to us.

No GST charged — we are not GST registered.